Refund policy

At The HLC Homestead, we are committed to providing exceptional customer service and ensuring your satisfaction with your purchase.
We understand that sometimes situations may arise where a return is desired. In such cases, we offer store credit instead of refunds.
Please review our store credit policy outlined below:

 Eligibility for Store Credit:

  • Only regular-priced items are eligible for store credit. Sale items do not qualify for Store Credit.
  • Items must be in their original condition, unopened, and with all original packaging and tags intact, and returned to us before Store Credit is issued. The return address will be supplied to you once you have notified us of your request via email to contact@hlchomestead.com.au 
  • Proof of purchase, such as a receipt or order confirmation, is required.

Timeframe for Store Credit:

  • Requests for store credit must be made within 14 days from the date of purchase.
  • After this timeframe, we regret that we cannot offer store credit. This will be dealt with on a case-by-case scenario basis. 

Store Credit Process:

  • Upon approval of your return, we will issue store credit equal to the value of the returned item(s).
  • The store credit will be provided in the form of a unique code or voucher that can be used for future purchases.
  • The store credit is non-transferable and can only be redeemed at The HLC Homestead.

Exclusions:

  • Items that are marked as final sale or clearance are not eligible for store credit.
  • Customized or personalized items cannot be returned for store credit.

Return Shipping:

  • The customer is responsible for the cost of return shipping unless the return is due to an error on our part or a defective item.
  • Items sent back to us without first requesting a return, will not be accepted.

    We believe that our store credit policy allows flexibility and the opportunity for customers to find alternative items that suit their needs. Please note that store credit does not have an expiration date and can be used towards future purchases at The HLC Homestead


    If you have any questions or need assistance with a return, our dedicated customer service team is here to help.

    Thank you for choosing The HLC Homestead, and we appreciate your understanding of our store credit only policy.

    Please contact us for any return questions at contact@hlchomestead.com.au

    Damages and issues
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please do this within 14 days of receiving your order.
    We cannot guarantee issues will be resolved outside of this time frame, but we will always endeavor to do our best. 

    Exceptions / non-returnable items

    Certain types of items cannot be returned, like custom products (such as special orders or personalized items), Earrings, Body piercing products, Hair Accessories and Gift Cards cannot be returned for change of mind reasons.

    At The HLC Homestead, we take pride in delivering our Fashion Jewellery and ensuring customer satisfaction. Due to the nature of our products, we have implemented a strict no return policy for jewellery items. We kindly ask that you carefully consider your purchase before completing it. However, in the rare event of a manufacturing defect or damage during shipping, we will gladly address the issue in accordance with our warranty policy.

    Please note that the following circumstances will void any possibility of return or exchange:

    1. Removal of tags or tampering with the original packaging.

    2. Evidence of wear and tear, scratches, or alterations to the jewellery item.

    3. Damage caused by improper handling, misuse, or neglect.

    4. Loss or theft of the jewelry item after delivery.

    5. Failure to comply with care instructions provided with the purchase.

    6. Customized or personalized jewelry, as these are specially made to order.

    7. Changes in personal preferences, including dissatisfaction with gemstone color or size.

    We strive to provide accurate product descriptions and images to help you make informed purchasing decisions. If you have any questions or concerns regarding a specific jewelry item, please reach out to our customer service team before finalizing your purchase.

    We appreciate your understanding and cooperation in adhering to our no refund policy. Our goal is to ensure that every customer receives a beautiful and meticulously crafted piece of jewelry that exceeds their expectations.

    We believe that our store credit policy allows flexibility and the opportunity for customers to find alternative items that suit their needs. Please note that store credit does not have an expiration date and can be used towards future purchases at The HLC Homestead.

    If you have any questions or need assistance with an order, our dedicated customer service team is here to help.

    Contact us during business hours on using the following methods contact@hlchomestead.com.au 

    Thank you for choosing The HLC Homestead and we appreciate your understanding of our store credit only policy.