Shipping policy
Order Processing and Shipping Policy
We strive to provide efficient order processing and shipping services to ensure a seamless experience for our valued customers. Please review the following policy details:
1. Turnaround Time:- All orders will be shipped within our standard 2-week turnaround period (before dispatch).
- For items readily in stock, your order will be packed and shipped within 1-2 business days after receiving your payment. You may cancel your order anytime within the first 24 hours. Cancellations after this time must be put in writing and sent to contact@thehlc.com.au
- If your order contains a combination of readily available products and customized items, we will wait until all items are ready for packing and shipment, unless alternate arrangements have been made in writing communications between Us and the consumer.
- Should you have any inquiries or concerns regarding mixed orders, please contact us directly at contact@hlchomestead.com.au for clarification.
- Kindly note that processing times for custom items or made-to-order products may be longer than standard items.
- We are dedicated to ensuring the highest quality of your customized products while striving to deliver your order within the quickest timeframe possible.
- Custom Items usually have a turning around of 2 weeks but may be longer if revisions and confirmations are needed.
- At this time, we regretfully do not accept international orders. We exclusively ship within Australia, covering the entire nationwide region.
- Our products may be sent in separate shipments, as our products are separated between our two warehouses. We will endeavor to ship all your items in one package, however if multiple packages are sent, you will receive tracking notifications for all packages sent from our warehouse.
- Gift Cards will not be added to your Free Shipping Total. Gift Cards are sent electronically to your nominated email address.
- Once your purchase is completed and payment has been made, you have 24 hours to modify or cancel your order. After this time frame your order will be fulfilled and shipped.
- For any inquiries or concerns regarding order modifications, please contact us directly at contact@hlchomestead.com.au
- Once your order leaves our premises, the delivery timeframe is solely dependent on the postal service.
- For detailed information regarding your delivery, kindly contact the postal service directly.
- We use Australia Post as our preferred shipping partner.
We appreciate your patience and understanding throughout the order processing and shipping journey. Our aim is to provide a smooth and timely delivery while upholding the quality and satisfaction of our customers. If you have any further questions or require assistance, please don't hesitate to reach out to us at contact@hlchomestead.com.au